Reference

Open indodepo Legal terms before account access

indodepo Legal gives you a clear place to check account conditions, data use, cookies, security steps and contact routes before you open an account.

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indodepo Open indodepo Legal terms before account access
POLICY CONTACT

Reach policy support from your account

A clear contact path matters when a Legal question affects your account or a wallet record.

Account access If a Legal condition affects your login or account access, open the support route from your account area and describe the exact message shown. We can explain the applicable policy step, while access remains subject to local law and any required account verification.
Data request For a copy, correction or deletion request, provide the account identifier and the specific record you mean. Our policy contact can ask for reasonable account verification before changing data, helping us avoid sending personal records to the wrong person.
Wallet record When a Legal question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, include the transaction date and reference. We use those details to check the account record and explain whether the matter sits with our records or the payment rail.
RECORDS AND ACCESS

Protect your account and policy records

We handle this policy area through practical account controls rather than broad promises. Your details are used for stated account, verification, support and transaction-record purposes, while the Legal pages explain the basis…

Data purpose

We use account details to support access, verify the account holder when needed, answer policy requests and connect transaction references to the correct account. We do not ask you to place passwords, wallet PINs or full payment credentials in a support message.

Cookie choices

Cookies may help keep an account session working, remember selected settings or measure page use. Our Legal wording explains their purpose, and you can adjust browser controls where available. Blocking some cookies may affect account pages that depend on an active session.

Account security

Use your own phone and keep account credentials private. We may request a clear phone verification step before account access or a sensitive data change. If a sign-in message looks unfamiliar, stop the request and contact support through the account route.

Retention approach

We keep account and transaction records only for the period needed for the stated purpose, account administration, dispute handling or applicable legal duties. The exact record can matter, so a retention request should identify the account and date rather than asking us to remove everything.

Change requests

You can ask us to correct inaccurate account data or clarify how a policy applies by using the policy contact path. Include the field or wording in question. We may verify ownership first, then explain the action available for that record.

Policy ownership

Our policy support route is the right place for questions about Legal wording, account conditions, cookies, security or data handling. Payment providers still control their own records, so a DANA, OVO, GoPay or QRIS privacy question may also require their contact process.

Find Legal answers before you open

These Legal answers address the questions we expect you to ask before creating or using an indodepo account in Indonesia. They cover local access, personal data, cookies, account checks and payment records without replacing the full policy wording. If your situation is different, use the policy contact path with the smallest useful set of details.

Our Legal pages cover account access conditions, data handling, cookies, security checks, retention, policy requests and transaction records. They also explain that access depends on local law. Read the applicable wording before opening an account, especially if you are unsure whether account access is permitted where you are.

Account access depends on local law and is available only where local law permits. Your location, account details and required phone verification may affect the result. We cannot replace local rules with a general statement, so check the Legal wording and seek local advice if your eligibility is unclear.

We use personal data for stated account, verification, support and transaction-record purposes. We may check account ownership before discussing or changing a record. Do not send passwords, wallet PINs or full payment credentials through support. The Legal wording explains the relevant use and request route.

Use the policy contact route from your account area and name the exact field or record that needs correction. Include your account identifier and enough context to locate it. We may ask for reasonable verification before changing personal data or disclosing account records.

Yes. The cookie section explains how cookies can keep a session active, remember settings or measure page use. You can also manage browser controls where available. If you block session-related cookies, some account or policy pages may not work as intended.

We retain the account and transaction references needed to match a DANA or QRIS status with the correct account and handle a policy question. The payment provider may hold separate records under its own terms. Include the date and reference when asking us to check our record.

Open the support route from your account area and select the policy, data or access topic. State the question clearly, add the relevant date or account identifier and remove sensitive credentials. We will use the details supplied to identify the appropriate Legal response path.

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